Can I bring in more than 25 items?
To help us process items efficiently, we're keeping a 25-item limit per day. You're welcome to return another day with more items.
Can I bring out-of-season items?
New consignors: Please bring current-season items only (Spring/Summer)
Established consignorns: May bring items from any season
Established = 15 accepted current-season items on your account
Do I need an appointment?
No, you do not have to have an appointment.
Our upcoming consignor intake schedule will be as follows:
Monday: Store Closed
Tuesday: No appt needed/intake closes at 4pm
Wednesday: No appt needed/intake closes at 4pm
Thursday: No appt needed/intake closes at 4pm
Friday: No appt needed/intake closes at 4pm
Saturday: No appt needed/intake closes at 3pm
Sunday: Closed
To learn more about how to have your items ready for Walk-Ins or how many to bring please visit the How To Consign or Prep-Work tabs.
What if I want Drop & Run but all the spots are full?
Drop & Run spots are first-come, first-served. If they fill, you're welcome to use Sort & Return while you wait in the store.
What if I don't pick up items from Drop & Run by the next business day?
Any unclaimed items will be donated due to limited space.
When choosing Drop & Run, can I still choose to donate my items if you don't accept them?
Yes! If a Drop & Run spot is avaliable when you arrive, you're welcome to leave your items for return or donation.
Can I use Drop & Run for home decor?
At this time, due to size and storage needs, home decor items are not eligible for Drop & Run. You may bring them via Sort & Return or schedule a special appointment for review.
Are there rules about how my items should be brought in?
To help us process items efficiently and maintain quality for everyone, please bring your items neatly folded in a laundry basket, tote, or reuseable shopping bag. Items should be clean and free from pet hair, strong odors or storage smells. Any items with stains or tears, missing buttons will not be accepted.
Who chooses the price of my items?
You are welcome to tell us if any of your items have an above average retail price, however, we reserve the right to set the price. If you have a designer item you wish to inquire on please inquire within the store with the item in hand.
How/When do I get paid?
As soon as you start to earn credit on your account it is eligible for a pay out.
You may also use your credit in store at anytime.
Pay outs are currently only offered in store. Please have photo id ready.
Your money does not expire.
Why weren't my items accepted?
Our decision to turn away an item is never personal. We make decisions based on our current needs, research, and experience. We have to keep in mind what our customer's preferences are. Typical reasons for turning away an item are:
Over stocked
Stained, damaged or flawed
Missing buttons or broken
Smoke/moth ball odors or pet hair
Excessive wear/fading/piling
Men's dress wear of any kind
Under arm stains
Dated items which are not in demand
Not folded neatly at time of consignment, remember prep work is key!
What if I have more then 25 items to consign?
You're welcome to bring items on multiple days during the week. If you a large number of items, you may also contact us for an appointment. Appointments are limited and often booked several weeks in advance, so we recommend planning ahead if you'd like to secure a spot.
Any tips for a smooth intake?
Arrive early for drop & run! Limited spots fill quickly. Sort and return is available until one hour before closing.
Make sure items are prepped and sales floor ready.
Thank you for your help to keep things running smoothly! We look forward to seeing you!